In this era of rapid technological advancements, AI has revolutionized various industries, including marketing. It can analyze vast amounts of data, predict consumer behavior, and optimize campaigns faster than human marketers. However, it’s not just more efficient at analyzing data—it’s also very efficient at producing creative content. Some argue that AI can replace essential marketing tasks like data analysts, marketing researchers, copywriters, photographers, video editors, and web designers.
While AI can help human marketers be more efficient at some tasks, it’s not advanced enough to handle it all.
Here are four reasons why artificial intelligence cannot fully replace your marketing team:
1. AI can’t create emotional content
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Consumers’ emotions play a much more significant role in purchasing decisions than you may think. Psychology Today proved with an MRI that consumers use feelings rather than facts when deciding which brands to buy.1
Furthermore, Fast Company found that advertising campaigns that featured deeply emotional content performed about twice as well as marketing campaigns with only rational content.2
For example, the “Like a Girl” Always campaign has been deemed one of the most successful marketing campaigns to date because of the emotional nature of the message. It transformed an insult into an empowering marketing campaign for young women. After learning that somewhere between 10 and 15 years old, girls start to see “like a girl” as an insult. The Always brand challenged consumers to redefine “like a girl.”
The 60-second video generated over 80 million views on YouTube and started a national dialogue about gender expectations.
Marketing campaign successes are clearly dependent on resonating with audiences emotionally. While AI can churn out content based on data-driven insights, it often lacks the emotional intelligence to authentically understand and convey the human experience.
Marketers can utilize the automation capabilities of AI for things such as optimizing campaign performance, discovering early trends, and analyzing data. But human marketers are essential to use these insights from AI technology to create emotionally compelling content. Personal stories, anecdotes, and empathy are proven to be the key to lasting brand building, which is something AI cannot replicate authentically.
2. AI doesn’t understand nuanced social dynamics
77% of businesses use social media to reach their customer base, and 41% of small businesses depend on social media to drive revenue.3
One of the most critical aspects of marketing is communicating to consumers in a compelling manner so they’re willing to digest and engage with your content. Think about when you’re on your way to work in the morning. You’re probably preoccupied with many things to prepare for your day ahead. But you are still bombarded with marketing messages – and many of them DO work – even though it’s a busy time of day.
That’s why social media is such a critical marketing channel. It’s where consumers spend so much of their time. The average person spends more than two and a half hours on social media daily.
When consumers sign on to social media sites, they often want to be entertained and connect with like-minded people. Brands that use social media to communicate with their followers create a brand persona to fulfill this desire for connection by injecting that personality and compelling stories into their social posts, replies, and other engagement tactics.
But that’s where AI falls short.
Consumers are more likely to trust a brand that feels authentic and cares about their needs, aspirations, and concerns. The intricate web of complex human interactions is too nuanced for AI to understand and engage with effectively. Human marketers can read between the lines and understand subtle social cues to communicate in an entertaining and compelling way with their consumer base.
AI can be a great asset to human marketers, helping them analyze trending keywords and topics faster than humans can pick up on these insights. But the human element is essential for fostering and communicating trust and loyalty – essential elements for long-term consumer relationships.
3. AI’s lacks the creative human touch
Media can grab people’s attention, but creativity keeps it.
Brands that win in advertising aren’t the ones with the largest media budgets – it’s the ones that capture and keep their audience’s attention.
Human attention span decreases by 88% every year, according to a Microsoft study.4 This means that every year, marketing teams need to become exponentially more creative and innovative to continue capturing their audience’s attention at the same rate.
On top of that, brands need to not only capture attention but be able to leave a lasting impression with their thought-provoking and emotionally compelling content in a short amount of time.
Oftentimes this can be done when you combine messaging alongside strong visuals, such as video or specific images – and that’s not something AI can navigate alongside the necessary messaging.
As such, this creative mindset is not confined to copy, messaging, and design elements but also the overarching marketing strategy. A creative strategy includes a complex combination of long-term brand goals, competitive landscape, and other economic and societal factors. The creative strategy is the cornerstone for how all the pieces of the marketing puzzle will fit together when communicating to consumers effectively.
Without a complex and innovative creativity strategy, your marketing campaign will likely fall flat.
Like the previous sections in this article, AI can identify patterns and trends but lacks the imagination to understand the complexities of these aspects of the creative strategy. Have you seen AI-generated photos? Some of them are astounding, while most end up being downright horrifying. If you need a good laugh, search for “AI-generated art fails.”
To develop genuinely breakthrough content ideas, you need human marketers to create innovative and unique content to capture and keep your audience’s attention.
4. AI is a predictive tool, not an innovator
Brands that want to be perceived as innovative cannot rely on technology that is solely predictive in nature.
Thought leadership is not merely about analyzing data and trends. It is about creating revolutionary ideas and concepts stemming from a deep understanding of the industry, the target audience, and the larger societal context.
Human marketers can draw upon their experiences, expertise, and intuition to develop innovative and forward-thinking ideas that push the boundaries of what exists today. They can anticipate emerging trends, identify unmet needs, and envision solutions that resonate with consumers profoundly.
Thought leadership goes beyond the scope of simply predicting trends from disparate data sets. It demands emotional intelligence to address complex challenges consumers face and solve them with innovative concepts.
Empathy is yet again why human marketers are uniquely able to bring thought leadership to a marketing strategy that AI cannot replicate.
While AI may provide valuable insights, it lacks the capacity to think outside the data-driven box and produce the kind of visionary strategies that can set brands apart in a crowded marketplace.
So… will AI replace marketers?
AI has undoubtedly transformed the marketing landscape, providing powerful tools to optimize campaigns and reach larger audiences. Automation is alluring as teams try to find the best ways to spend their dwindling marketing budgets.
But will AI replace marketers? It’s clear that AI’s strengths complement human marketers, but at least right now, cannot fully replace the human touch.
Human marketers bring creativity, empathy, adaptability, and the power to build genuine connections that breathe life into marketing strategies.
As we embrace this technology, let’s remember that the fusion of AI’s analytical prowess with the human touch is vital to unlocking marketing’s full potential in the digital age. When you’re brainstorming your marketing plans with your team, it’s important to remember that harnessing the power of AI alongside the skills of talented human marketers is the recipe for unparalleled success in the ever-evolving marketing world.
The value of human creativity, empathy, and connection is irreplaceable.
1 Emotion: The Super Weapon Of Marketing And Advertising
2 Emotion: The Super Weapon Of Marketing And Advertising
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